I lost my account information what do I do?
Contact tech support with your problem.. Your username and password will be re-sent to you.

My pages aren't updating what is the problem?
Be sure you are uploading you web page files into the /public_html OR /www folder. Either will work. MS Frontpage users will not need to worry about this. When publishing or editing with FrontPage, it will automatically place the folders in the correct folder.  Try pressing Reload. If that doesn't work, try Shift+Reload to bring up the new page.
In your web browser, type www.your-domain.com/cpanel/. You should see a password box come up. If you don't, then your domain is still pointed at your old web hosting provider. You will need to update your nameservers.

Why do my web pages load slow?
There are a variety of factors that can contribute to occasional slow download speeds or time-outs.
If it seems that your site generally is always slow, it may be because you have images on your pages that are too large. A rule of thumb is to try to make images 20k or less. If you have larger images, try using image compression software which you can download free at www.download.com. Most new image editing programs such as Photoshop, adobe illustrator, or
Paint Shop Pro will have JPG/GIF image compression included.
If your still having problems or unable to figure out these programs.. We are able to adjust the size of your picture(s) for a
small fee.

Commonly used paths (sendmail, perl, etc.
Perl: /usr/bin/perl
Perl 5: /usr/bin/perl5.00503
Sendmail: /usr/sbin/sendmail
Date: /bin/date
PHP: /usr/bin/php
mySQL: /usr/bin/mysql
ImageMagick: /usr/bin/convert OR /usr/local/bin/convert

Document Root: /home/username/
WWW Directory: /home/username/public_html/
CGI Directory: /home/username/public_html/cgi-bin/

Can I visit my site before propagation e.g. transferred to our servers?
If you put http://newworldhosting.net/~yourusername you'll be able to see your site.. Once a site is transferred to our
Servers we will send you a email notification.

How do I transfer my domain name over to newworldhosting.net ?
Simply go to your domain provider and set the dns to the following:
NS1.NEWWORLDHOSTING.NET
NS2.NEWWORLDHOSTING.NET
It usually takes 4-5 hours once this has been done although it may take upto 24 hours depending on the domain provider.

Does New World Hosting . Net support all domain names?
Yes we support all domain name extensions.. All though we do require sites to be mostly in English.

How do I renew my domain registered through your company?
In General we keep close tabs on domains and their renewal..  We always suggest renewing a domain name 2 months before it is due.

My Domain name is with another company.. Can I register with you?
In most cases, yes. While it's not absolutely necessary to have your domain registered through us (you can simply set the DNS settings for your domain to our name servers via your existing registrar and have your domain resolve to your account on our servers) some customers prefer the convenience of having us administer their domain as well as host their website.

Can I host music or copy written material on new world hosting .net.
To simply put this........NO.... If you own the copyright fine.. If not.....NO.

How Do I order more storage space?
Simply contact tech support with the amount of storage your in need of and you will be directed to a url to purchase more storage space..

How Do I order more bandwidth?
Simply contact tech support with the amount of bandwidth your in need of and you will be directed to a url to purchase more bandwidth

Upgrading/Down grading a Account?
There is no extra fee for upgrading, or downgrading, a package. The only difference is in the price between your old package and the new, which will be reflected in the new Activation Letter sent when a package is a changed. You may upgrade or downgrade at anytime, you do not have to do it on a certain date however you must maintain an upgraded or downgraded package for a minimum of one month. When a package is changed we simply pro-rate out the old package and apply any credits that may be remaining to the newly changed package.

Is there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees

Does your company have any limit about CGI scripts?
We don't have a limit on how many you can install. There are some scripts that we do not allow. In general, you are free to install scripts as long as they do not use too many server resources, cause the server to become unstable, create a security breach, harm the server or other users, etc.

Do you have mod_rewrite?
Yes mod_rewrite is enabled on the servers.

Do your servers support Python?
Yes. It can be found at the following location: /usr/bin/python

What is the path to Sendmail?
The path to Sendmail on all of our servers is: /usr/sbin/sendmail

What version of Perl are you running?
As of this writing all of our servers are currently running Perl version 5.8.1.
(Note: We always run the latest stable build of Perl).

How can I troubleshoot an "Internal Server Error"?
Method 1. Log into your control panel, there should be a link called "View Error Log". This will show you the last few entries of any errors which occured with your script.
Method 2. Log in to your account with SSH and test your script. To do this, go into the directory in which your script is located, then execute the script.
simply type "/usr/bin/perl myscript.pl"

What are the basics of installing CGI & Perl scripts?
1) Be sure the file permissions are set correctly on the cgi that you are trying to run start with 755.
2) Always upload and download a cgi in ASCII transfer mode.

What is the exact physical path to your root directory on the webserver?
Obviously, substitute "username" with the login you were assigned when you first received your account details. Also, keep in mind that when you configure your CGI, that your /public_html is included in your path. For instance, if you have a guestbook.pl script in your /cgi-bin, the exact physical path to that file is:
/home/username/public_html/cgi-bin/guestbook.pl

What is the path to Perl?
The path to perl is: /usr/bin/perl

What to check, if you are unable to publish with Frontpage
First, you must make sure that your domain name is live and pointing to the server that your hosting account is on. You will NOT be able to publish to the server, if your domain name is not yet working.
Second, make sure that you have enabled Front Page Extensions, in your Cpanel.

Are there any limitations if I choose to publish with FrontPage?
Yes.
Our extensions support FrontPage 2000 and above. They do not support Sharepoint services in Frontpage 2003 though you can still use the 2003 version.
Web size: This seems to be most critical when a "searchable event" is present in the web (Search, Discussion Forum and Table of Contents). The lengthy process of updating the indices for these functions can lead to the connection timing-out (HTTP 500 Error or 'Server' has timed-out).
Disk Usage: You may create and publish as many child webs as your disk storage space allows. However, for each child web you publish, FrontPage duplicates certain information into indices and hidden files. This adds "overhead", increasing the storage space required for your files.
Time Out: When you are publishing large pictures or have a lot of pages to your web site, often times FrontPage will time out when uploading your files to the Internet. If this should occur, simply restart the publishing feature and FrontPage will recognize what files were already placed into the directory and begin publishing only those files that were left before your connection was timed out.

Do you support subwebs?
No, we do not support subwebs. You may attempt to use them, but you do so at your own risk and we will not support them or help you if they stop working.

How to Determine if the FrontPage Extensions are Installed...
All accounts have frontpage installed unless told otherwise

Are all of the features available in FrontPage supported on my site?
FrontPage was created for developing websites in the Windows environment, so the following features are not available on our LINUX servers:
ODBC and MS SQL Database connections (Access, FoxPro)

Are there any precautions that I need to be aware before I begin using FrontPage to publish my site?
In order to protect the FrontPage extensions on your Unix account, please take into consideration the following precautions:
FrontPage uses the same .htaccess file as the Protect Directories utility in your Control Panel, which could cause problems. Once you have installed FrontPage extensions, use the directory protection that comes with the software
Do not use features found in your Control Panel to set passwords, limit access, set file permissions or delete directories or files in a FrontPage web. This should only be done through the options in FrontPage Explorer.
Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage extensions are installed. This may corrupt the extensions, disabling the interactive features available with FrontPage.
NOTE: The exception to this is when loading custom scripts to the cgi-local directory on your site.

Can I use cgi-scripts when FrontPage extensions are installed?
You can use cgi-scripts with frontPage, but this will be at your own risk. This is considered a non-standard FrontPage site - this implementation is not recommended or supported by Microsoft. If you choose to have FrontPage Extensions and use cgi, you must do so with caution. You will see a "cgi-bin" in your home directory when your account was setup. You can upload your scripts there.

Can I use FTP to upload my files when I have FrontPage Extensions?
If you have FrontPage extensions installed, you should NOT use FTP or any other method of uploading to your site as doing so will cause errors. To fix the errors we may need to delete and reload FP extensions